As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Info@TennisMachinePros.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to Info@TennisMachinePros.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Returns are also subject to a 10% restocking fee, unless product was damaged during shipping. Refunds will only be issued to the original credit card that you use when placing your order.
Our 30-day Guarantee starts the day your item is delivered to you and ends on the 30th day following receipt of the product. Your return shipment must be received in the corresponding factory by the 30th day in order to be eligible.
We cannot be held responsible for packages lost by your shipping carrier. We recommend adding tracking and insurance when returning a product. Customer is responsible for the cost of return shipping.